Terms and Conditions

By signing up to a service from Miniserve Limited, you are agreeing to the policies outlined in this document.

Material covered by copyright

Customers must not use their hosting facilities to distribute material covered by copyright that they do not have a licence to distribute.
This includes (but is not limited to):

Indecent or Illegal material

Customers may not distribute or link to indecent or illegal content including (but not limited to):

Network Security

Customers may not use their webspace to attempt to compromise any protected computer system for any reason.

All customers using our facilities to resell web services must ensure that their users do not break our Terms and Conditions, or use our network to facilitate illegal activity.

SSH Shell access is never granted for shared hosting accounts, for network security reasons. Using PHP shell scripts or other methods of gaining unauthorised Shell access is explicably forbidden, and any customer using these facilities will be risking the termination of their account.


We currently accept payment by Credit/Debit Card, Standing Order or Cheque. We do not store your card details - invoices must be paid manually. If you wish to automate payment, we recommend that you set up a Standing Order. Please contact our Accounts department (01993 768113 or accounts@miniserve.co.uk) for more information.

Our credit terms are normally 14 days from receipt, unless a separate arrangement is made in advance.

In most cases, customers will be invoiced pro-rata for their first month, and then monthly on the 1st of the month. A VAT invoice will be issued, and is downloadable from the Customer Area. If you wish to receive a printed invoice, please contact the accounts department (01993 768113 or accounts@miniserve.co.uk) and we will arrange this for you.

Late Payment

Miniserve Limited is a signatory to the Better Payment Practice code. We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.

If payment does not reach us within the agreed period, we reserve the right to suspend services until payment is received.

Over usage fees

These will be charged to your next monthly invoice. You agree to pay for any over usage fees incurred.

Cancellations and Refunds

All of our accounts come with a 14-day no-quibble money back guarantee. However, refunds are at our discretion, and Miniserve Limited may refuse to refund if we believe that your request is not genuine.

Refusal of Service

Miniserve Limited reserves the right to refuse service to prospective clients. We also reserve the right to block access to our network from outside, if in the interests of network security or integrity.


Miniserve Limited will not be held liable for damage that may occur to your business when using our services, or caused by malfunction or downtime. Miniserve Limited does not make any warranty, expressed or implied for any service that we provide. Miniserve Limited disclaims any warranty or fitness for a particular purpose. This includes loss of data resulting from delays, non-delivery, wrong delivery, and any service interruptions caused by Miniserve Limited or it's employees.